Terms of Use

Welcome to the Luxyai AI Software (hereinafter referred to as “This Software”). This User Agreement (hereinafter referred to as “This Agreement”) aims to regulate the behavior of users in using this Software, clarify the rights and obligations between users and the operators of this Software (hereinafter referred to as “Operators”), and ensure the proper operation of the services of this Software and the legitimate interests of all users. Users who download, install, register, and use this Software are deemed to have fully read, understood, and agreed to all terms and conditions of this Agreement. If users do not agree to this Agreement, they should immediately stop downloading, installing, and using this Software.

1. General Rules

1.1 Applicability Scope

1.1.1 This Condition applies to all users of this Software (including individual users, business users and other organizational users, collectively referred to as “Users”), covering all functional modules and service content of this Software.

1.1.2 This provision is the core agreement between users and operators regarding the use of this Software, supplementing this Software Privacy Agreement, and has equal legal validity to the Privacy Agreement; if there is any inconsistency between this provision and the Privacy Agreement, the relevant terms of this provision will take precedence (privacy protection related matters will still prioritize the Privacy Agreement).

1.2 Service Description

1.2.1 Operators have the right to adjust the functions, service scope and service rules of this Software based on technical upgrades, market needs, etc., and after adjustments will notify users through pop-ups of this Software, official notices, etc., and users‘ continued use of this Software will be considered as accepting the modified service.

1.2.2 The services provided by this Software are all based on international common technical standards. Operators will make the utmost efforts to ensure the stability and security of the services, but do not promise that the services will be uninterrupted or faultless. Operators will not be liable for breach of contract for service interruptions caused by non-operator-subjective causes such as irresistible forces, network problems, or technical failures.

2. User Registration and Account Management

2.1 Registration Conditions

2.1.1 At the time of registration for this Software account, users must be 18 years old (if the minimum registration age required by law in the country or region is greater than 18 years old, as determined by local law), have full civil conduct ability, or use the Software under the guardianship of a legal guardian.

2.1.2 Users are required to provide authentic, valid, and complete information (including, but not limited to, email addresses) when registering for account authentication, identity identification, and service notifications. If the information provided is false, invalid, or incomplete, the operator has the right to refuse registration or suspend or log out the user‘s account.

2.2 Account Responsibility

2.2.1 Users should properly store account information (including account number, password, linked email address) and take full responsibility for all operations under the account. Users will bear the consequences of account theft, information leakage, and illegal operations resulting from their own negligence, disclosure of account information, and so on.

2.2.2 Users are not allowed to lease, lend, or transfer their accounts to third parties for use. If an account is found to be unaccountably logged in or being used illegally, users should immediately notify the operator. The operator has the right to take measures such as suspending the account or freezing permissions depending on the situation to reduce user losses.

2.3 Account Logout

2.3.1 Users have the right to request the cancellation of their account at any time. Before the cancellation of the account, all outstanding service fees (if any) must be paid. After the cancellation of the account, the operator will process the user‘s personal information in accordance with the terms of the Privacy Agreement. After the cancellation, the user‘s personal information cannot be recovered.

3. User Usage Standards

3.1 Legal Use Obligations

3.1.1 When users use the Software, they must strictly comply with the laws and regulations, international conventions, and public procedures of the country or region where they are located, and must not use the Software to engage in any illegal or unlawful behavior.

3.1.2 Users are not allowed to use this Software to create, reproduce, distribute, or store any illegal, obscene, or harmful information, including but not limited to information involving violence, pornography, terrorism, hate, slander, false information, or infringement of other people‘s intellectual property.

3.2 Restrictions on Use of Software

3.2.1 Users are not allowed to reverse engineer, reverse-compile, decompile, alter, modify the Software code, functional modules, or create, distribute, or create decompiled versions, pirated versions, or derivative tools of the Software.

3.2.2 Users may not use this Software for malicious swipes, swipes, bulk registration accounts, may not interfere with the normal operation of this Software, and may not violate the legitimate rights and interests of other users (including but not limited to privacy, reputation, and intellectual property rights).

3.2.3 Users should follow the normal use process of this Software, do not take advantage of software vulnerabilities for unlawful gain, and if software vulnerabilities are discovered, should promptly notify the operator, and do not disclose or take advantage of vulnerabilities to harm the interests of the operator and other users.

4. Intellectual Property Attribution

4.1 Intellectual Property Rights of Software

4.1.1 All intellectual property rights of this Software (including but not limited to the software copyrights, trademarks, patents, technical secrets, interface designs, text content, etc.) belong to the operator and are protected by international intellectual property laws.

4.1.2 Users are granted only the right to use the Software, not to copy, distribute, transfer, or license any portion of the Software to others without permission, and not to violate the intellectual property rights of the operators.

4.2 Intellectual Property Rights for User-generated content

4.2.1 Your use of content generated by the Software (including but not limited to text, images, audio, video, etc.) is your intellectual property, but you grant operators non-exclusive, free, global use rights to optimize, promote, and upgrade the Software (without disclosing your personal identity information).

4.2.2 If user-generated content violates third-party intellectual property rights, the user assumes full responsibility, and the operator has the right to delete the relevant content, suspend the user‘s account, and prosecute the user for breach of contract.

5. Service fees (if applicable)

5.1 Explanation of fees

5.1.1 This Software provides free and paid services. The charging standards, payment methods, service terms, etc. for paid services will be clearly indicated in this Software. The user‘s choice of paid services is considered to agree to the relevant charging rules.

5.1.2 Users should pay paid service fees according to agreement. If payment is delayed and not made, the operator has the right to suspend the provision of paid services. If payment is delayed for more than 7 working days, the operator has the right to terminate paid services, and paid fees are not refundable.

5.2 Refund Rules

5.2.1 If the paid service cannot be provided normally due to operator reasons, users may request a refund, and the operator will refund the remaining fees prorated based on the actual duration of user use.

5.2.2 Requests for refunds due to user reasons (such as accidental purchase, no longer needing the service, etc.) must be submitted within 7 working days after purchasing the paid service, and will not be processed if overdue; the paid service portion that has already been used will not be refunded for the corresponding fees.

6. Disclaimer

6.1 Exemption of Accountability for Irresistible Forces

6.1.1 This Software cannot be provided normally due to disruption of service due to irresistible forces (including but not limited to earthquakes, floods, typhoons, wars, policy changes, network disruptions, server failures, etc.), and the operator is not liable for any breach of contract, and the related losses are borne by the user alone.

6.2 Third-Party Disclaimer

6.2.1. Third-party services integrated with this Software (such as third-party logins, payments, data statistics) are the responsibility of the third party for their service quality and security. Operators do not assume any responsibility related to third-party services, and users should claim rights to the third party for losses resulting from third-party services.

6.3 Disclaimer for User Behavior

6.3.1 The user is solely responsible for the consequences of account anomalies, information leakage, service unavailability, etc., resulting from the user‘s violation of this Ordinance, laws and regulations, or improper operation. The operator assumes no responsibility and has the right to pursue the user’s liability for breach of contract.

6.3.2 The Operator will not be liable for any direct or indirect losses (including but not limited to data loss, profit loss, reputation loss, etc.) arising from the user‘s use of this Software, unless such losses are caused by the Operator‘s intentional or serious negligence.

7. Regulatory Updates and Modifications

7.1 Update Notes

7.1.1 Operators have the right to update and modify this provision based on changes in the laws and regulations of their country or region, upgrades of this software service, market needs, etc.

7.1.2 After updating this Condition, users will be notified through this Software pop-up window, official notice, etc., that users continue to use this Software, which is considered to agree to the updated Condition; if users do not agree to the updated Condition, they should immediately stop using this Software.

7.2 Effectiveness Description

7.2.1 Before this provision was updated, the behavior that users have already resulted from using this Software still applies to the pre-update provision; after the update, all user use behaviors apply to the updated provision.

8. Dispute Resolution and Contact Methods

8.1 Dispute Resolution

8.1.1 Disputes arising from or related to this provision should first be resolved by friendly negotiation between the user and the operating party; if negotiation fails, any party has the right to file a lawsuit in the courts with jurisdiction where the entity operating this Software resides.

8.1.2 During the dispute resolution process, the parties should continue to comply with the non-controversial terms of this Ordinance.

8.2 Contact Us

8.2.1 If users have questions, suggestions, or need to complain or provide feedback on this provision, they may contact the operator via the following email address: support@luxyai.chat., and the operator will respond within 5 working days.

This provision is effective from the date of the user‘s first use of this Software.

Luxyai Software Operations Team